HOW LONG TILL I RECEIVE MY ITEM?
We advise to allow 3-4 weeks for your item to made and shipped. You will receive an email advising when your order has been shipped. Generally orders are sent a lot faster than this, however during our peak periods wait times will be at the maximum.
As most items are shipped via Aust post, this can take anywhere from 2-10 working days depending where you are located in Australia.
If you need your order sooner, please ensure you select Rush My Order. This will ensure your order to put to the front of the queue and will be processed in 5 business days. Please note this does not mean your order will be sent via express post, if you require express post, you will need to select this option.
WHAT ARE YOUR SHIPPING OPTIONS?
With most items they are sent via letter mail with Aust Post, you have the option at checkout to select untracked postage, please note no tracking number is provided and once posted we are unable to follow up where your item is. As always, its best to select tracked postage at checkout, this allows you to keep an eye on the whereabouts of your item. Express post is also available, please note this doesn't speed up the making of your product, simply moves it through the postal service quicker.
We will always notify you once your order has been sent via the same email address you used when you placed the order.
CAN I CHANGE MY MIND ABOUT COLOURS ONCE I HAVE PROCESSED MY ORDER?
Please email us to see if possible firstname.lastname@example.org - We can't guarantee that changes to orders can be made once you have placed your order.
I'VE PLACED AN ORDER AND WANT TO ADD AN EXTRA ITEM
Please email us email@example.com, we will advise if possible and provide you with a free shipping code to combine your postage.
I WANT TO ORDER SOMETHING NOT ON YOUR WEBSITE, CAN YOU HELP?
Yes absolutely. We love custom requests, please get in touch and we can chat about your design.
Please note our products are for decorative purposes only and should be kept out of reach of children.